Paper & feeding
Pages come out wrinkled or curled
Prints come out creased, wavy or rolled at the edges. Fix the paper, storage, guides and settings, and spot the laser fuser wear that needs a service.
You’ll need: Fresh paper from a sealed ream · Your printer’s manual, for output path and lever options
Try this first
Load paper from a newly opened ream, printing on the side the wrapper’s arrow points to if it has one. Damp paper is the most common cause of both curling and wrinkling, because heat or wet ink makes one side shrink or swell more than the other. Then check that the guides touch the stack without squeezing it.
Didn’t work? Go to the full stepsWhat you’ll notice
- Pages come out rolled along one edge or into a tube
- Wrinkles or creases run diagonally across the sheet
- Inkjet pages look wavy where there is heavy ink
- Envelopes come out creased or with folded flaps
- Creases appear in the same place on every page
Usually caused by
- Most commonDamp paper that has absorbed moisture from the air
- Most commonHeavy ink coverage on thin paper (inkjet cockle)
- SometimesLoose or tight guides letting paper enter at an angle
- SometimesLaser heat curl, made worse by a wrong paper setting
- SometimesEnvelope or thick-paper lever set wrongly on a laser
- Less commonA worn fuser or pressure roller creasing the paper
Step by step
Work down the list in order. Tick off each step as you go: your progress is saved on this device.
On the printer itself
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Load paper from a sealed ream
Open a fresh ream and load it so the side marked by the wrapper’s arrow, if there is one, is the side that gets printed. Store the rest flat in its wrapper. Paper left in an open tray in a humid room can pick up moisture within days.
You should see: Pages printed on fresh paper should come out noticeably flatter.
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Set the guides snugly
Slide the guides until they touch the stack without bending it. A sheet that enters at an angle drags against one side of the paper path, which shows up as diagonal wrinkles.
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Turn the stack over to counter curl
If pages curl the same way every time, turn the stack over in the tray. Paper carries a slight natural curl, and printing on the other side often lets the printer’s own curl cancel some of it out.
You should see: The next prints curl less, or curl the other way, which confirms the paper’s own curl is involved.
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Use the straight-through output on a laser
Many laser printers have a rear output door that lets paper leave flat instead of turning back up to the top tray. Open it for heavy paper, labels and envelopes, and for any job where curl is a problem, then close it again for normal printing.
You should see: Sheets come out of the back, face up and flatter.
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Set envelope or paper levers correctly
Some laser printers have levers near the fuser, usually behind the rear door, that change roller pressure for envelopes or thick paper. Once the printer has cooled, set them for envelopes when printing envelopes and back to the normal position afterwards. Your manual shows where they are and which way they go.
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Use heavier paper for dense inkjet prints
On an inkjet, pages full of color or dark graphics swell where the ink lands. Use heavier paper, around 100–120 gsm, or paper made for inkjet printing, and lay prints flat to dry rather than stacking them wet.
You should see: Heavier paper stays flat with the same artwork.
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Look for something in the path
If creases appear in the same spot on every page, unplug the printer and look along the paper path with a light for a scrap, a label or a bent guide that the paper is catching on.
Windows 11 and 10
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Match the paper type to the paper
In Printing preferences, opened from Settings > Bluetooth & devices > Printers & scanners (Windows 10: Settings > Devices > Printers & scanners and Manage), set the paper type to what is loaded. On a laser, a heavy-paper setting on thin paper runs the fuser hotter than needed and can increase curl, while a plain setting on card can leave toner poorly fused.
You should see: With a matching setting, prints should come out flatter and better fused.
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Use standard quality for everyday prints
For everyday inkjet pages, standard quality uses less ink than best or photo modes, and less ink means less waviness on plain paper.
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Check the printer’s menu for curl options
Some printers have a curl reduction, humidity or paper setting in their setup menu or built-in web page. If yours has one, try it, and check your manual for what it changes.
Did this fix it?
Good to hear. If the problem comes back, the steps will still be here, and your ticked steps are saved on this device.
Try these next:
- Try a different brand of paper. Recycled and very lightweight papers tend to curl more than standard 80 gsm (about 21 lb) office paper.
- Print envelopes one at a time through the manual or rear slot if your printer has one, with the flap set the way your manual shows.
- Move the printer and paper away from heaters, sunny windows and air conditioning vents, which make humidity swing through the day.
Still stuck? Run the diagnose questions, or check your printer’s manual and the manufacturer’s official support site.
Common questions
Why does paper curl after going through a laser printer?
The fuser heats the sheet to melt the toner on, which drives moisture out unevenly. Damp paper curls much more, so fresh, dry paper helps the most.
How do I flatten curled printouts?
Stack them under a few heavy books for several hours. For important prints, fix the cause and reprint, because pressed pages rarely end up fully flat.
Why do envelopes come out wrinkled?
Envelopes are several layers of paper that move at slightly different speeds through the rollers. Use the envelope setting, the rear output path and any envelope levers your printer has.