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Printwright
Diagnose

Paper & feeding

Pages come out wrinkled or curled

Prints come out creased, wavy or rolled at the edges. Fix the paper, storage, guides and settings, and spot the laser fuser wear that needs a service.

  • Time needed: 10–25 min
  • Difficulty: Moderate
  • Checked

You’ll need: Fresh paper from a sealed ream · Your printer’s manual, for output path and lever options

Try this first

Load paper from a newly opened ream, printing on the side the wrapper’s arrow points to if it has one. Damp paper is the most common cause of both curling and wrinkling, because heat or wet ink makes one side shrink or swell more than the other. Then check that the guides touch the stack without squeezing it.

Didn’t work? Go to the full steps

What you’ll notice

  • Pages come out rolled along one edge or into a tube
  • Wrinkles or creases run diagonally across the sheet
  • Inkjet pages look wavy where there is heavy ink
  • Envelopes come out creased or with folded flaps
  • Creases appear in the same place on every page

Usually caused by

  • Most commonDamp paper that has absorbed moisture from the air
  • Most commonHeavy ink coverage on thin paper (inkjet cockle)
  • SometimesLoose or tight guides letting paper enter at an angle
  • SometimesLaser heat curl, made worse by a wrong paper setting
  • SometimesEnvelope or thick-paper lever set wrongly on a laser
  • Less commonA worn fuser or pressure roller creasing the paper

Step by step

Work down the list in order. Tick off each step as you go: your progress is saved on this device.

On the printer itself

0 of 7 tried

  1. Load paper from a sealed ream

    Open a fresh ream and load it so the side marked by the wrapper’s arrow, if there is one, is the side that gets printed. Store the rest flat in its wrapper. Paper left in an open tray in a humid room can pick up moisture within days.

    You should see: Pages printed on fresh paper should come out noticeably flatter.

  2. Set the guides snugly

    Slide the guides until they touch the stack without bending it. A sheet that enters at an angle drags against one side of the paper path, which shows up as diagonal wrinkles.

  3. Turn the stack over to counter curl

    If pages curl the same way every time, turn the stack over in the tray. Paper carries a slight natural curl, and printing on the other side often lets the printer’s own curl cancel some of it out.

    You should see: The next prints curl less, or curl the other way, which confirms the paper’s own curl is involved.

  4. Use the straight-through output on a laser

    Many laser printers have a rear output door that lets paper leave flat instead of turning back up to the top tray. Open it for heavy paper, labels and envelopes, and for any job where curl is a problem, then close it again for normal printing.

    You should see: Sheets come out of the back, face up and flatter.

  5. Set envelope or paper levers correctly

    Some laser printers have levers near the fuser, usually behind the rear door, that change roller pressure for envelopes or thick paper. Once the printer has cooled, set them for envelopes when printing envelopes and back to the normal position afterwards. Your manual shows where they are and which way they go.

  6. Use heavier paper for dense inkjet prints

    On an inkjet, pages full of color or dark graphics swell where the ink lands. Use heavier paper, around 100–120 gsm, or paper made for inkjet printing, and lay prints flat to dry rather than stacking them wet.

    You should see: Heavier paper stays flat with the same artwork.

  7. Look for something in the path

    If creases appear in the same spot on every page, unplug the printer and look along the paper path with a light for a scrap, a label or a bent guide that the paper is catching on.

Common questions

Why does paper curl after going through a laser printer?

The fuser heats the sheet to melt the toner on, which drives moisture out unevenly. Damp paper curls much more, so fresh, dry paper helps the most.

How do I flatten curled printouts?

Stack them under a few heavy books for several hours. For important prints, fix the cause and reprint, because pressed pages rarely end up fully flat.

Why do envelopes come out wrinkled?

Envelopes are several layers of paper that move at slightly different speeds through the rollers. Use the envelope setting, the rear output path and any envelope levers your printer has.

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