Our promises

What we always do

• Keep every fix free

  No paywall, no subscription, no account and no “premium” version of a fix.

• Write steps you do yourself

  Every fix is something you carry out on your own device or printer, with the exact labels you’ll see.

• Date every page

  Each page shows the day it was last checked. We revisit fixes after major Windows and macOS releases.

• Tell you when to stop

  Hardware fixes say plainly when a part is worn out and send you to the manufacturer or an authorized repair service.

• Correct mistakes in the open

  Report a wrong step and we fix the page and log the correction. See the log.

• Keep your visit private

  We don’t run analytics or advertising cookies. Your checklist progress stays on your device.

What we will never do

• Ask you to call a phone number

  We don’t have a call center and there is no phone number anywhere on this site.

• Ask to connect to your computer

  We will never ask you to install remote-access software or share your screen.

• Charge you for a fix

  There is nothing to buy here: no support plans, no “driver packs”, no paid downloads.

• Ask you to download a “repair tool”

  Drivers and firmware come only from your printer’s manufacturer, Windows Update or the official app stores.

• Pretend to be your printer’s maker

  We’re independent and say so on every page. We don’t use manufacturers’ logos.

• Show fake scans or warnings

  A website can’t scan your computer for printer problems. We’ll never pretend to.

Who is behind the site

Printwright is an independent publication. You can reach the people who run it at hello@printwright.info.

For how the site is paid for, see advertising and funding. For how pages are researched and checked, see how we write fixes.

Asking us directly

If a guide doesn’t solve it, message us with the chat button at the bottom right of every page. Chat is free, and the same promises apply: we won’t ask you to call a number, pay, or install remote-access software. Please don’t type passwords or payment card details into chat; we’ll never ask for them.

Some problems need hands-on repair. For warranty service or a worn-out part, the right next step is the manufacturer’s own support site or an authorized repair service. Each brand page links to the manufacturer’s support.

If someone claims to be us

We will never phone you, send you a pop-up, or email you first asking for payment or access to your computer. Anyone who does so using our name is not us. Please report it to hello@printwright.info, and see how to spot a printer support scam.